Privacy Policy

1. What data we collect

Through contact forms, cookies, and analytics tools, we may collect the following personal data:

• Full name

• Email address

• Phone number

• City and country of residence

• IP address and technical data about your device

2. Purpose of data processing

We collect and process your personal data for the following purposes:

• Responding to inquiries and communicating with users

• Sending information about our programs and services

• Analyzing website traffic (via Google Analytics)

• Advertising and remarketing through Meta platforms (Facebook, Instagram)

• Managing contact lists and newsletters (via Brevo)

• Managing customer interactions through CRM (Bitrix24)

3. Use of cookies

We use cookies to improve user experience, track website performance, and deliver personalized ads. This includes:

• Essential cookies for website functionality

• Analytics cookies (e.g., Google Analytics)

• Marketing cookies (e.g., Facebook Pixel)

Upon visiting our website, you will be asked to accept, reject, or customize your cookie preferences.

4. Legal basis for processing

We process your data based on:

• Your consent (e.g., when filling out a contact form)

• Our legitimate interest in improving services and promoting our programs

5. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data

• Request correction, deletion, or restriction of processing

• Withdraw your consent at any time

• File a complaint with a data protection authority

You can exercise these rights by contacting us at: info@aupairexchange.org

6. Data sharing with third parties

We may share your data with the following third-party service providers:

• Meta Platforms Ireland Ltd. – for ad performance and conversion tracking

• Google Ireland Ltd. – for website analytics

• Sendinblue SAS (Brevo) – for sending newsletters

• Bitrix24 – for CRM and contact management

All data sharing is performed under strict agreements ensuring the security and lawful use of your personal data.

7. Data security

We take all reasonable technical and organizational measures to safeguard your personal data from unauthorized access, misuse, or disclosure. We use cookies to improve your experience and analyze traffic. For detailed information, see our Cookie Policy

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the date of the last revision.

Last updated: March 2025

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Organization name: Centar za afirmaciju i razvoj 2015
Address: Kralja Milana 4, Belgrade, Serbia
Contact email: info@aupairexchange.org